We strive for customer satisfaction above all else. If within 7 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition. Gems may only be returned during this 7 day inspection period.
Please Email EGA for a Return Authorization Number (RAN) and Additional Return Instructions.
NB: Orders returned to us without a RAN will be refused and returned to the sender. Return packaging and shipping fees are the responsibility of the sender. All sales are final after 7 days (returned items must be postmarked within 7 days of the date of the order being received).
Please do not refuse postal delivery, should you wish to cancel an order after it has been shipped, but before it has been delivered. If the order is refused, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return.
In many countries, declared shipments may be subject to applicable customs fees and taxes. Buyers are responsible for any customs, tax and duties owed. Returns made due to the aforementioned cannot be authorized.
All refunds are made via the same method as payment received. Shipping, insurance and credit card processing costs are non-refundable. There is no restocking fee. No replacements offered.
More Questions? Contact us .